Service Annam 02
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Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry’s standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book. It has survived not only five centuries, but also the leap into electronic typesetting, remaining essentially unchanged. It was popularised in the 1960s with the release of Letraset sheets containing Lorem Ipsum passages, and more recently with desktop publishing software like Aldus PageMaker including versions of Lorem Ipsum.
| Specifications | Tech Direct service plan |
Total Care service plan & Total Care warranty | Factory Warranty | Compared to no service plan |
|---|---|---|---|---|
| On-site corrective services | ||||
| Priority on-site response commitment* | 3 business days | 2 business days | Standard response time | Standard response time |
| On-site corrective maintenance | 15% discount | • | • | Full charges apply |
| Corrective maintenance repair guarantee | 1 year | 1 year | Equipment warranty | 90 days |
| Remote diagnostic and repair services | ||||
| Unlimited priority access to technical support | • | • | • | Limited support |
| Priority remote diagnosis and remote repair, when possible | • | • | • | Limited support |
| Preventive maintenance services | ||||
| Prescheduled, on-site preventive maintenance (PM) and PM parts kit (1/system/year), if applicable |
• | • | Not available | Full charges apply |
| Software and firmware updates during preventive maintenance as required† |
• | • | Not available | Full charges apply |
| Smart connected services‡ | ||||
| Real-time 24/7 digital remote monitoring | • | • | Not available | Not available |
| Intelligent health reports with advanced control charting | • | • | Not available | Not available |
| Auto notification of technical support experts to quickly identify and resolve issues |
• | • | Not available | Not available |
| Value-added services | ||||
| Loaner equipment, based on availability§ | • | • | Not available | Not available |
| Loyalty discount on parts, accessories, and consumables | 15% discount | Included | Not available | Not available |
| Access to Unity Lab Services online knowledge bases | • | • | Not available | Not available |
| Discount of on-site or institute-based training, where applicable|| | 10% discount | 10% discount | Not available | Full charges apply |
| Additional services available for purchase | ||||
| Qualification and calibration services | 10% discount | 10% discount | Not available | Full charges apply |
Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry’s standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book. It has survived not only five centuries, but also the leap into electronic typesetting, remaining essentially unchanged. It was popularised in the 1960s with the release of Letraset sheets containing Lorem Ipsum passages, and more recently with desktop publishing software like Aldus PageMaker including versions of Lorem Ipsum.